Holy Vible

An old blues song proclaims, “No one’s blinder than he who just won’t see.” That is especially true regarding God and His word. The person who fails to believe in scripture, though he may think his vision is perfect, will discover, hopefully before it is too late, that he has been blind and is in […]

Turning your poker play into a business

If you really want to take your online poker game onto another level in terms of making money then I thoroughly advise you to start looking at your poker as a business rather than as just simply playing poker. If you took a sales person for instance and one that was very good at their […]

Finding the Latest Internet Blackjack Discounts Online

Nothing defines discounts better than the word, “FREE”. If you’re looking to find the latest internet Blackjack Discounts, then Google the word “free Blackjack” you will see literally thousands of links offering the best internet blackjack discounts. Using our site, with dedicated players who check each and every discount individually and thoroughly before it is […]

How to Play Baccarat


A great game Baccarat (pronounced BAH-kah-rah) is a card game that’s especially popular with Asian players.   James Bond also played it in one of the movies.  The house edge is a mere 1.06%, making it one of the best bets in the casino.  It’s also one of the simplest card games around, because there’s not […]

Fantastic Playable Ads Traffic – A Simple Guide To Effective, Targeted Traffic

Introduction to Web Traffic   Targeted traffic generation seems to be one of the hardest parts of online marketing for most website owners. Perhaps it’s the idea of having to find people to come and look at your site, or using the different platforms to encourage more traffic that scares people into inactivity. To be […]

Separating Issue Resolution from Issue Prevention

Continuing with the Council’s topic of the month, Ownership and Governance Structures, this week I want to focus on the importance of structures in impacting incident resolution and problem management processes. Our research shows that when we receive customer complaints, many of us attempt to simultaneously resolve the complaint and uncover the root cause of […]

Driving Your Employees Toward Inefficiency?

As frequent readers of our blog will know, we’ve focused a lot in the past weeks on the concept of exposing Operations’ hidden inefficiencies. These are opportunities for sustainable cost reduction that often lay under the radar for most executives and can remain undetected while generating significant sources of waste for the firm. Waste or […]

Processes Need Governance Too

We had originally conceived of this “topic of the month” series as a showcase for our work on the reporting structures and metrics that govern the different content themes our members care about – things like risk, day-to-day transaction processing, and customer experience improvement. I guess you could say we were narrowly focusing on the […]

A Primer for Achieving Short-Term Cost Reduction

As many of you may know, at the start of every year the Council sends out an annual poll to gain insight into our members’ top challenges and concerns. This generally helps feed into our research planning for the coming year, and it’s helpful to hear what challenges emerge and how they compare to years […]

How to Restructure Operations for Success

This week wraps up February’s topic of the month on Ownership and Governance structures, and with that I wanted to highlight some recent work the Operations Council has published on actual operations structures of members we’ve worked with. A recent survey we sent to Operations Council members shows that 80% of firms have restructured their […]